Effective Date: 21/08/2025

Introduction

Smartway Electronics Pvt. Ltd (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy (“Policy”) applies to visitors of our website and users of our IoT products, embedded solutions, and related services (“Services”). It describes how we collect, use, store, and safeguard your information, and the choices you have regarding your data.

1. Information We Collect

• Contact Information: Name, email address, postal address, phone number.
• Business Information: Company name, size, industry.
• Service Use Information: IP address, device details, geographic location, usage activity.
• Billing Information: Payment method, billing address (when applicable).
• Feedback & Communication: Messages, inquiries, and technical support requests.

2. How We Use Your Information

• Provide, deliver, and improve our IoT products and services.
• Respond to customer support requests.
• Process orders and payments.
• Send service-related communications.
• Notify you of product updates, offers, or promotional content (where consent is given).
• Ensure security, fraud prevention, and compliance with legal obligations.

We do not sell your information to third parties.

3. Sharing of Information

• Service Providers: Such as payment processors, hosting services, and logistics partners who assist in delivering our Services.
• Legal Authorities: When required to comply with law, regulation, or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

All third-party partners are bound by confidentiality and data protection obligations.

4. Data Retention

We retain personal data for as long as your account is active or as needed to provide our Services. If you request deletion, we will remove your data unless retention is required for legal, tax, or compliance purposes.

5. Security

We use industry-standard security measures (such as SSL encryption and secure servers) to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection of data transmitted over the internet.

6. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve our Services. You may manage cookie preferences through your browser settings.

7. Your Rights

You may request to:

• Access, update, or correct your personal information.
• Opt-out of marketing communications.
• Request deletion of your personal data.

To exercise these rights, please contact us at swe@smartwayelectronics.in.

8. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect information from children. If you believe we have collected such data, please contact us for deletion.

9. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our Services after changes implies acceptance of the revised Policy.

10. Contact Us

If you have questions about this Policy or our data practices, please contact us:

• Email: swe@smartwayelectronics.in
• Postal Mail: Smartway Electronics Pvt. Ltd, Malti Niwas, Road No-1, Dhelwan, Near Bus Stand Bypass Road, Patna-13, Pin: 800030, Bihar, India