At Smartway Electronics, we are committed to ensuring safe and timely delivery of all our IoT hardware products and components. This Shipping & Delivery Policy outlines the terms of how we process, ship, and deliver your orders.

1. Order Processing

• Orders are typically processed within 2–4 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• In case of delays due to stock availability or unforeseen issues, customers will be notified promptly.

2. Shipping Methods & Timelines

• We ship across India through reliable courier and logistics partners.
• Estimated delivery time within India is 5–10 business days (depending on location).
• International shipping may be available on request and will be subject to additional charges and customs regulations.

3. Shipping Charges

• Shipping costs will be calculated and displayed at checkout.
• Free shipping may be offered on selected products or promotional campaigns.
• Any applicable customs duties, taxes, or import charges for international shipments must be borne by the customer.

4. Tracking Your Order

• Once shipped, customers will receive a tracking number and courier details via email.
• You can track your order status on the courier partner’s website until delivery.

5. Delivery Terms

• Orders will be delivered to the shipping address provided at checkout. Please ensure accuracy before finalizing the order.
• If a delivery attempt fails due to incorrect address, customer unavailability, or refusal to accept, reshipping costs may apply.
• Risk of loss or damage passes to the customer upon delivery confirmation.

6. Damaged or Missing Items

• If your package arrives damaged or with missing items, please notify us within 48 hours of delivery with photos of the package and product.
• We will arrange for a replacement or initiate a claim with the courier partner as appropriate.

7. Contact Us

• Email: swe@smartwayelectronics.in
• Postal Mail: Smartway Electronics Pvt. Ltd, Malti Niwas, Road No-1, Dhelwan, Near Bus Stand Bypass Road, Patna-13, Pin: 800030, Bihar, India